Everything you need to know before saving your first box

Due to the unpredictable nature of the food industry, it’s difficult for stores to predict what surplus they’ll have at the end of the day.

Although many of our partner stores will try to accommodate dietary preferences, we unfortunately can’t guarantee this. If you’re looking to rescue vegetarian or vegan food, we recommend using the “Vegetarian” and “Vegan” filters in the app. Simply go to ‘Browse’ and click the Filter button to refine your search.

We are currently present in Sofia, Plovdiv, Varna, Burgas and Bucharest, but working hard on expanding our partner network throughout the country. Therefore, if there are still no registered establishments near you, please check again in a few days.

If you want to help us get to you faster, we would be happy if you could recommend an establishment that would need us. If you have direct contact with a food store, you can invite him to register with Foodobox via the “Register your business” link. If you have recommendations for partners, you can contact us at info@foodobox.com.

If something was wrong with your order, please contact us as soon as possible by email at info@foodobox.com, including the PIN code of your order and providing photos of the food if the issue was related to its quality or quantity.

A member of our team will respond to you at the earliest opportunity or within 2 business days and will also contact the establishment from which you saved a box to clarify the issue.

If an issue is confirmed, your money will be refunded within 5 business days to the bank account from which you made the payment. You will also receive a compensation voucher, valid for 7 days at most of our partner locations.

The app is completely free and available for iOS and Android devices. You can also access the webapp from your computer or laptop.

1. Download the app or go to the webapp and register.

2. Select an area or interest – a city or address – around which you’d like to see the offers and apply filters.

3. Choose an offer with min. 40% discount and book it by paying with a card.

4. Go to the store to pick up your box during the pick-up window.

5. Enjoy!

Yes, for most of our partner stores, payments can only be made by card through the platform. We do not have access to your card details, as payments are securely processed through our payment provider, Stripe. If you’d like your card removed from the app, please contact us at info@foodobox.com, providing the email address associated with your account, and we will delete the card within two working days.

For your first card payment, a 3D authentication will be required by your online banking for added security.

At the moment we do not offer a delivery option, but what could be better than taking your daily steps by rescuing a “surprise box” from an object near you.

Yes. You will only have to provide them with the PIN code that will appear under your booking.

You can cancel an order up to 120 minutes before the start of the collection time or in the first 5 minutes upon booking to get a full refund.

While it’s not required, bringing your own box is encouraged, as it helps reduce pollution from single-use plastics. Stores that accept personal containers will mention this in their box descriptions. However, please note that some stores may have already prepared your box by the time you arrive, in which case using your own container may not be possible.